Refund & Cancellation Policy

Last updated: July 2026

1. About this policy

This policy explains how refunds and cancellations work for services purchased from Your Leadership Coach ("we", "us", "our") — the Steward Leadership Inventory, the Team Culture Inventory, and Coaching & Supervision sessions. It is general information about our standard terms, not a substitute for advice about your specific situation.

Nothing in this policy limits your rights under the Australian Consumer Law — see Section 5.

2. Formation inventories (Steward Leadership Inventory & Team Culture Inventory)

These are facilitator-led services involving coordination across multiple people (a leader and their observers, or a whole team), so refund availability depends on how far the process has progressed:

• Before the process has started — if you registered but have not yet begun your self-assessment or invited any observers/team members, you are entitled to a full refund on request.
• After the process has started — once observers have been invited, or team members have received their survey links, we are generally unable to offer a refund, as facilitator time and coordination work has already begun and cannot practically be undone.
• Exceptional circumstances — if something has gone wrong on our end (a technical fault, a report that fails to generate, or a service failure), contact us and we will make it right — see Section 4.

3. Coaching & Supervision sessions

• 48 hours' notice or more — full refund or free reschedule.
• Less than 48 hours' notice — the session fee is generally forfeited, except in genuine emergencies (assessed case by case).
• Missed sessions (no-shows) — not eligible for a refund.

4. If something goes wrong on our end

If a service was not delivered with due care and skill, or there is a major problem with what you received, contact us at roger@yourleadership.coach describing what happened. We will investigate promptly and, where appropriate, fix the issue, provide the service again, or issue a refund.

Approved refunds are processed back to your original payment method via Stripe and typically appear within 5–10 business days, depending on your bank or card provider.

5. Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy if we fail to deliver a service with due care and skill, or within a reasonable time. Nothing in this policy restricts, excludes, or modifies any right, warranty, guarantee, or remedy you have under the Australian Consumer Law or any other applicable law.

6. How to request a refund or cancellation

Email roger@yourleadership.coach with your name, the service you registered for, and the reason for your request. We aim to respond within 2 business days.

7. Changes to this policy

We may update this policy from time to time. The current version is always available at yourleadership.coach/refund-policy.

8. Contact us

For any question about this policy:
Your Leadership Coach
roger@yourleadership.coach
Australia